Support

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Frequently Asked Questions:

1. Where can I get technical help for my Dymo labelling machine?

2. Where can I acquire replacement instructions for my DYMO labeling machine?

3. Can I purchase directly from Esselte?

4. How do I become an Esselte dealer?

5. Where can I purchase Leitz laminating pouches?

6. Do you still sell rubberbands?

7. Do you sell A5 ringbinders?

8. What is the address for the office of Esselte Baltics?

9. As a dealer, how can I request literature?

10. Which Dymo tape would be suitable for outdoor use?

11. Where can I get Dymo labelling and Leitz binding machines repaired?












1. Where can I get technical help for my DYMO labelling machine?
Please look on www.dymo.com , where you can also enter your questions in the contact us form.
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2. Where can I acquire replacement instructions for my DYMO labeling machine?
Please look on www.dymo.com where you can download the instructions. Alternatively, please send an e-mail to eekberg@esselte.com.
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3. Can I purchase directly from Esselte?
Unfortunately we do not sell direct to the consumer. Please check our Find a Dealer page in order to purchase from one of our dealers.
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4. How do I become an Esselte dealer?
Please telephone customer services on: +46 (0)8 705 15 62.
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5. Where can I purchase Leitz laminating pouches?
Please visit Find a Dealer on the site
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6. Do you still sell rubberbands?
Unfortunately we no longer sell rubberbands
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7. Do you sell A5 ring binders?
We sell A5 2-D presentation ring binders - clear pocket front and spine (25mm capacity - 38mm spine).

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8. What is the address for the office of Esselte Baltics?
This address appears on the website under ‘About Esselte’ in the ‘How to Find us’ Section. The address is:
Esselte Sverige AB
Postbox 1377, SE-171 27 SOLNA

Sweden

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9.As a dealer, how can I request literature?
Please request dealer support by sending an e-mail to customer service at: istenberg@esselte.com.
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10. Which DYMO tape would be suitable for outdoor use?
D1 and D2 tape systems. All D1 and D2 tapes can be used externally. However, continuous exposure to direct sunlight may cause some fading to the tape's background colour over time. The printed text will not be effected. LetraTAG plastic tapes can be used externally. However, continuous exposure to direct sunlight may cause some fading to the tape colour background over time. The printed text will not fade. The metallic tapes can be used for outdoor protected use such as in a greenhouse. Excessive exposure to salt, found in some fertilizers, may cause text distortion for the silver tapes. This does not happen with the green tape.

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11. Where can I get All DYMO labeling and Leitz binding machines repaired?
All DYMO labeling and binding machines are covered by a 1 or 2 year warranty, covering parts and labour, effective from the date of purchase. All DYMO labelling and binding machines, requiring service or repair within the guaranteed period, please contect your local dealer from which you have purchased the item, for further handling.
All machines must be accompanied by a proof of date of purchase. All serviced and repaired machines will be returned.

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